FAQs

Where is my order?

We do our best to ship your order as quickly as possible but it can take up to 5 business days to ship it especially during holiday seasons. After the order is shipped we don't have much control over it as it is handled by the carrier. We will be keeping a keen eye on your tracking and update you accordingly. 

Why isn't my tracking number working?

Tracking numbers should work if they are being shipped to the United States. For other countries, it might not work in most cases. The delivery window is 12-28 business days for international shipment so it can take about that long to get it delivered. We will still verify with our warehouse to see if your item was shipped correctly and send you an update. 

What is your home base?

We are based in California, USA. 

What is your cancellation policy?

For cancellation, please write us as soon as possible via our Contact us page. We will contact you within 24 hours to tell you if your order was successfully canceled. Your order can get shipped in no time so we can only cancel if it is done before the item gets shipped. However, if it is already shipped we can't cancel the order. 

How long will it take to receive my order?

All order needs to be fabricated, packaged and shipped after the order is placed. In most cases, your items are shipped within 2-3 business days but it can take as much as much as 5 business days. We will send you an update with a tracking number once it gets shipped. 

Delivery time

United States 8-15 Business Days
Rest of the world 12-28 Business Days

Note: These are the estimates and the actual shipment can vary depending on the carrier and customs handling.

What is your return policy?

Note: All items on sale are final and can't be returned. 

In order to initiate the returns, please write us along with your order number. We will then respond within 2-3 business days with returns detail. Please be aware that there will be $5 restocking fee for all returns. 

Customers are responsible for all return shipping. Full amount paid minus the $5 will be credited back to the payment method used. For more information please visit our Returns & refunds page.